Tell us what you think
Have you got a Suggestion, Compliment or Complaint?
If you have a suggestion, compliment or complaint about the service you have received from the doctors or any of the personnel working in this practice, please let us know.
How To Make a Suggestion, Compliment or Complaint
Speak to someone here at the surgery, ask for the Complaints Manager or use the form below to submit your feedback to the practice.
How To Make a Complaint
- Step One
Most complaints can be sorted out by talking the problem through with someone at the surgery. So if you wish to complain about the way you have been treated or about the advice or information we have given you, please speak to our Complaints Manager.
- Step Two
If you prefer you to write in, use the form at the back. You will be sent a letter of acknowledgement and be contacted by the Complaints Manager to discuss the complaint. The matter will is investigated within an agreed timescale, usually 21 days.
- Step Three
If you want advice, or still feel that your complaint has not been resolved, you can talk to The Complaints Manager at NHS England, ICAS or contact the Health Service Ombudsman.Patient Complaints Officer
PO Box 16738,
B97 9PTTel: 0300 311 22 33
email: [email protected]
The Health Service Ombudsman
Have You Got a Suggestion, Compliment or Complaint?
We want you to be satisfied with our services. We welcome suggestions or ideas to help us improve. You can use this space to let us know what you think, or to complain.
Please hand it in, post it back to us or place it in an envelope for the Complaints Manager, marked confidential.