This accessibility statement applies to the website and/or domain associated with Bedford Hill Family Practice. Our website is hosted by [insert organisation] and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in, by up to 300%, without the text splitting off the screen
  • Navigate most of the website using only the keyboard
  • Navigate most of the website using speech-recognition software
  • Listen to most of the website using a screen reader (including but not limited to: JAWS, NVDA and VoiceOver)

In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet

The accessibility of our website

We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues on some areas are:

  • The text will not reflow in a single column if you change the size of the browser window
  • You are unable to modify the line height or the spacing of text
  • Older versions of PDF documents are not fully accessible to screen-reader software
  • Live video streams do not have captions
  • Some (not all) online forms may prove difficult to navigate when using only a keyboard
  • The main content page cannot be skipped when using a screen reader
  • There are magnification limitations on the map (on our ‘contact us’ page)

Feedback and how to contact us

If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:

Once we receive your request, we will get back to you as quickly as possible. Please note that if you are unable to view the map on our ‘contact us’ page, you are requested to call or email us using the details shown above for directions.

Reporting accessibility problems with this website

We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact the practice.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us on our ‘contact us’ page via this link [insert link]. Please be advised that we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our reception rooms has an audio induction loop, or if you contact us prior to your appointment we can arrange to have a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Bedford Hill Family Practice is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Examples of non-compliance include:

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add alternative text for all images.

Disproportionate burden [amend as required]

Navigation and accessing information

  • There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It is not possible for users to change the text size without some of the content overlapping.
  • Interactive tools and transactions
  • Some of our interactive forms are difficult to navigate using a keyboard – e.g. because some form controls are missing a ‘label’ tag.
  • Our forms are built and hosted through third-party software and ‘skinned’ to look like our website.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they are not essential to providing our services. For example, we do not plan to fix [provide example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on [date when it was first published]. It was last reviewed on [date when it was last reviewed].

This website was last tested on [date]. The test was carried out by [add name of organisation that carried out test, or indicate that you did your own testing, i.e. using the WAV (Web Accessibility Tool)].

We used this approach to decide on a sample of pages to test [add link to explanation of how you decided which pages to test, e.g. we tested our home page and a random sample of eight content pages from our site]